Definitions

 

“We / Us / Our” means Two Towers Media, a sole trader.

 

“You / Client” means the person(s) booking our services.

 

“Event” means the wedding day detailed in the booking form.

 

“Services” means wedding videography services and related deliverables as agreed.

 

These Terms & Conditions, together with the booking form, constitute the entire agreement between the parties. No variation shall be effective unless agreed in writing by both parties.

 

Nature of the Service

Weddings are filmed as live events. No retakes are normally possible and the final product reflects the events, conditions, and restrictions present on the day. You acknowledge and accept that this is an inherent characteristic of wedding videography and that results may vary accordingly.

 

Booking & Payment

3.1 A non-refundable booking fee of £50 is required to provisionally secure the Event date. 

3.2 The Event date is not confirmed until the booking fee has been received. 

3.3 The remaining balance is payable no later than 6 weeks prior to the Event date. 

3.4 Failure to pay the balance by the due date constitutes a material breach of contract and may result in cancellation of the Services without further liability.

 

Cancellation & Postponement

4.1 Cancellation by the Client

All cancellations must be made in writing.

The booking fee is non-refundable and non-transferable.

Where cancellation occurs after full payment, refunds are calculated as follows:

 

• 4–6 weeks prior to the Event: 50% of the balance refunded

• 2–4 weeks prior to the Event: 25% of the balance refunded

• 0–2 weeks prior to the Event: 10% of the balance refunded

 

No refund is due where cancellation occurs within 48 hours of the Event.

These cancellation charges represent a genuine pre-estimate of losses incurred, including but not limited to loss of opportunity to rebook the date, administrative costs, preparation time, and business overheads.

 

4.2 Cancellation by Us

In the unlikely event that we cancel the Services, all monies paid will be refunded in full. This refund shall constitute full and final settlement of any liability.

 

4.3 Postponement

Where government restrictions or legal prohibitions prevent the Event from taking place, the booking fee may be transferred to a new available date at no additional charge.

Where the Event is postponed for any other reason, the booking fee may be transferred to a new available date subject to availability. Pricing may be adjusted only where the postponed date falls outside the original contract year or where the scope of Services changes. Any adjustment will be discussed and agreed in writing.

 

Force Majeure

Neither party shall be liable for failure or delay in performing their obligations where such failure or delay results from events beyond reasonable control, including but not limited to illness, accident, extreme weather, fire, flood, transport failure, power outage, government action, or venue closure.

Where possible, the parties will seek to reschedule the Event. Where rescheduling is not possible, a refund of fees paid, less any reasonable costs already incurred, will be issued.

 

Attendance & Substitution

6.1 We shall use reasonable endeavours to attend and perform the Services as agreed.

6.2 In the event of illness or incapacity, we reserve the right to appoint a suitably qualified replacement videographer. 

6.3 If no replacement can be secured, our liability shall be limited to a full refund of all monies paid.

 

Filming Conditions & Limitations

7.1 You are responsible for securing all permissions, licences, and approvals required for filming at the Event. 

7.2 We comply with the reasonable directions of venues, officiants, and authorities, which may limit filming locations, movement, or coverage. 

7.3 We cannot guarantee capture of every moment, person, or aspect of the Event. 

7.4 We retain full artistic discretion regarding style, content selection, editing, and presentation of the final film(s). 

7.5 We shall not be responsible for compromised footage caused by lighting conditions, noise, obstructions, weather, venue restrictions, or interference by third parties. 

7.6 Whilst we employ professional equipment and reasonable backup measures, absolute technical perfection cannot be guaranteed.

 

Behaviour & Safety

If any member of our team is subjected to abuse, threats, or unsafe working conditions, we reserve the right to cease filming and leave the venue. The couples will be notified of anything before action is taken. 

Where Services have been substantially performed prior to such cessation, no refund shall be due.

 

Packages & Coverage

9.1 All packages are highlight films unless otherwise expressly stated in writing. 

9.2 Bronze packages do not include audio recording. This cannot be upgraded after the wedding has taken place. 

9.3 Silver and Gold packages include selected audio from the ceremony and speeches only. 

9.4 Full ceremony or full speech recordings must be agreed in writing prior to the Event. 

9.5 Copyright restrictions may prevent inclusion of hymns, some readings, or music.

 

Drone Operations

10.1 Drone footage is subject to airspace restrictions, venue approval, weather conditions, safety considerations, and Civil Aviation Authority (CAA) regulations. 

10.2 If drone operation is not possible for any reason, this shall not constitute a breach of contract nor give rise to any refund.

 

Editing & Revisions

11.1 Delivery times are estimates and not guaranteed. Delivery will take place within a reasonable time, typically within 4-6 weeks of the Event, revisions after you have requested changes within 3-4 weeks. 

11.2 One re-edit is included within the agreed price. 

11.3 Additional re-edits are charged at £30 per hour. 

11.4 Any faults must be reported within 7 days of delivery. 

11.5 Revision requests must be submitted within 14 days of delivery. 11.6 Raw footage is not supplied under any circumstances. 

11.7 Raw footage is retained for up to 12 months from delivery and may be deleted thereafter.

11.8 Long-term storage of finished films is not guaranteed.

11.9 Full edits of the ceremony includes from the first person of the bridal party entering the ceremony room until the couple have their first kiss.

11.10 Full edits of the speeches starts from the first person giving their speech till the last words of the final person speaking.

 

Copyright & Licence

12.1 All music used in the final edited video(s) will be royalty-free and properly licensed by Two Towers Media.

12.2 Due to copyright restrictions, we cannot include copyrighted music or audio captured during the Event in the final edited video(s). This includes, but is not limited to:

• Live bands • DJs • Live singers or musicians • Church hymns • Background music • First dance music • Music played during the ceremony, drinks reception, wedding breakfast, or evening reception

12.3 Audio captured during the Event may be recorded solely for reference or syncing purposes and does not guarantee inclusion in the final edit. 

12.4 Speeches and spoken audio may be included where permitted; however, any background music playing simultaneously may be muted, removed, or replaced to comply with copyright law. 12.5 Requests to include copyrighted music from any source (including Spotify, Apple Music, YouTube, CDs, live performers, or DJs) cannot be accepted, regardless of whether the Client has purchased the music. 

12.6 The presence or audibility of music during filming does not create any obligation for such music to be included in the final video. 

12.7 We retain full copyright in all footage and finished films. 

12.8 We grant you a perpetual, non-exclusive, non-commercial licence to view, download, and share the finished film(s) for personal use only.

 

Promotional Use

13.1 We may use excerpts of the finished film(s) for portfolio, website, social media, and other promotional purposes. 

13.2 You may opt out of promotional use by notifying us in writing prior to the Event or prior to delivery. 

13.3 Footage of children under the age of 16 will not be used for promotional purposes where this has been made known to us.

 

Liability

14.1 We shall provide the Services with reasonable care and skill. 

14.2 Our total liability for any claim arising under this agreement shall be limited to the total amount paid for the Services. 

14.3 We shall not be liable for indirect, consequential, or economic losses. 

14.4 Nothing in these Terms limits or excludes your statutory rights under the Consumer Rights Act 2015.

 

Data Protection & Privacy

15.1 Personal data is processed for contractual and legitimate business purposes only. 

15.2 We do not sell personal data or store card details. 

15.3 You have rights under UK GDPR, including rights of access, rectification, and erasure where applicable. 

15.4 You may complain to the Information Commissioner’s Office (ICO). 

15.5 Contact: [email protected]

 

Governing Law

This agreement shall be governed by and construed in accordance with the laws of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction.

 

Acceptance

By booking our Services and paying the booking fee, you confirm that you have read, understood, and agreed to these Terms & Conditions.

 

Any questions please do contact us.