Two Towers Media Wedding Terms and Conditions

The booking form and these terms and conditions, form an integral part of the booking contract and there will be no variation unless accepted in writing by both parties. 

  • The following terms and conditions are set out to help all parties be aware of and clear about the services provided for their wedding day and the responsibilities of all parties involved. Weddings are filmed as they happen with no retakes normally possible. It is this spontaneity that makes them so special and memorable. 
  • As part of a promotional offer for a number of initial weddings that Two Towers Media is covering, we agree to allow all footage recorded on your wedding day (minus any footage of children under the age of 16 that are made known to Two Towers Media) to be used by Two Towers Media in any future marketing campaigns.
  • Two Towers Media will complete the production of the final video together with any extras ordered, if applicable, within 6 weeks of the wedding date.
  • The balance of the amount due will become payable 6 weeks before the wedding date. 

Cancellation

  • All cancellations must be in writing (email or letter).
  • All deposits are non-refundable and non-transferable.
  • In the event of a postponement or cancellation. The following refund policy applies after full payment has been made.

            4 - 6 weeks 50% of the balance will be refunded.

            2 - 4 weeks 25% of the balance will be refunded.

            0 - 2 weeks 10% of the balance will be refunded. 

  • Should, for whatever reason, we (Two Towers Media) need to cancel there will be a full refund of all monies paid which is the limit of any liability on the part of Two Towers Media.

Filming 

  • It is your responsibility to obtain any permissions, licences and pay any fees to any venues/locations or entertainers/musicians performing, where filming will take place (if applicable).
  • Unless you advise us otherwise, we will assume all persons attending the wedding have consented to being filmed. 
  • We respect the wishes and regulations of anyone officiating at the wedding ceremony which may limit where we position cameras and other equipment. There may be other restrictions such as a limit to movement around the venue or certain parts of the ceremony which we are not allowed to film. 
  • We make every effort to produce a quality film and ensure all our equipment is of the highest quality and regularly maintained. We employ several back-up strategies for sound and vision however, we cannot be held responsible for any lighting, sound or interference issues caused by circumstances outside our control. This includes camera/equipment failure, adverse lighting, noise issues and restrictions imposed by venues. 
  • We use our professional expertise and discretion to ensure that significant parts of the day are recorded. Unfortunately, we cannot guarantee that we will be able to record every aspect of the day as filming takes place 'live'. We retain artistic licence.
  • We make every effort to arrive at locations on time but we cannot be held responsible for lateness or non-attendance caused by circumstances outside our control such as traffic delays, severe weather conditions, unforeseen illness/incapacity, accident, technical, camera or equipment failure. In such circumstances we will contact you as soon as possible to discuss alternative arrangements. 
  • We aim to be as discreet as possible during the day and work alongside the official photographer. We follow the events of the day as they happen and therefore, are not in control of the setting. This may lead to some images being in high shadow/contrast or partial/temporary obstruction of subjects being filmed or issues of low/mumbled/no sound. We may be unable to take footage if the official photographer is not willing to allow filming when they are working.
  • Whilst we aim to film as much as possible during the day, we cannot guarantee a minimum amount of footage that will be taken on the day or a minimum length for a couple’s film, this is due to the ‘live-event’ nature of the day and the unique structure of each individual wedding.

Editing

  • All music within the edit will be copyright free and licensed through an official site. No copyrighted music from any source (iTunes, YouTube etc) can used within the video. 
  • You must notify us in writing (email or letter) within 7 days of receipt of the final download/USB of any faults or playback issues and we will make every reasonable attempt to resolve them. Should we not hear from you within 7 days we will assume you are happy with the download/USB. 
  • Two Towers Media retains copyright of all materials recorded by them and it is not our policy to offer the raw footage to couples or third parties.
  • All other re-edits or any additional changes will be charged at the rate of £30.00 per hour of editing time.

Promotional material

  • Two Towers Media retain copyright of all material recorded by them.
  • We reserve the right to display parts of your video on our website and other media formats. 

Liability

  • Two Towers Media will take the utmost care in providing the services offered. If for any reason Two Towers Media fails to deliver the services offered, a refund of the full amount of the chosen wedding package will be made within 7 days of agreement between the parties, with no future recourse against Two Towers Media
  • In the unlikely event of complete equipment failure or other circumstances outside our control which means we are unable to film your wedding you will receive a full refund. We will not be liable for any further damages. 

Privacy Policy 

  • Personal Information is collected when a service or product is purchased from Two Towers Media. 
  • Two Towers Media does not sell your data to third parties. 
  • Two Towers Media does not store any card details. 
  • Two Towers Media retains all videos recorded and edited as a record of our work and to be able to provide lost copies to clients.
  • The General Data Protection Regulations give you certain rights over the information that we hold on you. Please contact us on graham@twotowersmedia.co.uk if you would like to exercise any of those rights.

Any questions please do contact us.